It provides information on the services you can expect from the intermediary during the following stages:

• Before purchasing a policy or participating in an insurance or Takaful plan
• When deciding to purchase a policy or participate in a Takaful plan
• During the term of the insurance policy or Takaful plan

You can get a copy of the service guide at respective insurers' or takaful operators' website or customer portal and respective insurers' or takaful operators' head office and branches.

You should be provided with the service guide by the intermediaries prior to purchasing a life insurance policy or participating in a Takaful plan either in printed form or softcopy.